Refund policy
At Dealex, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Refund Eligibility
Customers may request a refund within 5 days after receiving their order.
To qualify:
- Product must be unused
- Product must be in original packaging
- Customer must provide proof of purchase
- Product must not be damaged due to misuse
Return Process
To request a return or refund:
- Contact our customer support team
- Provide your order number and reason for return
- Wait for approval before sending the product back
Unauthorized returns may not be accepted.
Refund Processing
Once we receive and inspect the returned product, approved refunds will be processed.
Refunds may take several business days to appear depending on your payment provider.
Non-Refundable Items
Some products may not be eligible for refunds, including:
- Used products
- Damaged items caused by customers
- Clearance or final sale items
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, contact us immediately so we can review and resolve the issue.
Contact Us
Dealex
1809 E Portland Ave, Fresno, CA 93720, United States
Phone: +1 (310) 341-8792